Customer Password
М-Tel Customer Password
Your customer password enables you to set up the mobile services you are using fast and easy anytime, anywhere.
What can I use it for ?
Dial *88 and present your 6-digit customer password to:
- activate and deactivate the services you are using
- change your rate plan
- have access to additional information.
- You can create your customer password if you are a postpaid customer and the title holder of your contract. The password is valid for all M-Tel numbers under your contract(s).
- If you provide anyone with your password, he or she can use it to activate and deactivate services for all the SIM cards on your contract(s).
- Providing the password to third parties is up to you only. If you don’t share it, you will be the only one who can activate and deactivate services.
- You can use the customer password by calling *88 from any number. You just need to present the relevant number, password and the change you wish to be made.
- Any M-Tel services can be activated and deactivated using the customer password, except for signinga new contract, termination of an existing one, change of SIM card and deposit withdrawal.
How do I create my customer password?
- Fill in an application form with your main mobile number. You can get the application form from any M-Tel shop, by fax, by calling *88, or at www.mtel.bg.
- Present the filled in application form at an M-Tel shop or fax it to 0888/500885 or 02/4858401. Relevant identification must be attached for physical persons and legal entities.
- The application will be processed within the next 2 hours.
- Dial *88 from the mobile number specified on the application form and follow the instructions of the automatic voice menu to enter a 6-digit password of your choice.
How do I change my customer password?
Dial *88 from the mobile number on the application form and follow the instructions of the automatic voice menu to enter your current 6-digit password and then the one you wish to replace it with.
Please note:
- You can change your customer password whenever you want unlimited number of times and free of charge.
- If you forgot your password and want it cancelled contact an operator at our Customer Service Center at *88. Please call from the number mentioned on the application form.
Manage your Client Password below.
